Chapter 5: Communication

Learning Objectives

After reading this chapter, you should be able to do the following:

1. Understand the communication process.
2. Compare and contrast different types of communication.
3. Compare and contrast different communication channels.
4. Understand and learn to overcome barriers to effective communication.
5. Understand the role listening plays in communication.
6. Learn how ethics can play a role in how messages are communicated as well as how they are perceived.
7. Learn how verbal and nonverbal communication can carry different meanings among cultures.